Refund Policy: Your Satisfaction, Our Commitment!

General information

This Refund Policy outlines the circumstances under which customers of gorkemkizmaz.com can request a refund. Our policy is designed to be compliant with the consumer protection laws in the United Kingdom and the European Union. By making a purchase on our website, you agree to this refund policy.

Refunds in the United Kingdom

Eligibility for a Refund

  • Faulty Products: Customers are entitled to a refund if the product is faulty or not as described. You must notify us within 30 days of receipt to qualify for a full refund.

  • Change of Mind: Customers have the right to change their mind and return a product within 14 days of receipt, under the Consumer Contracts Regulations 2013. Consumer Contracts Regulations 2013.

Process

To initiate a refund, please contact us at our support email with your order number and the reason for the return. The product must be returned in its original condition and packaging.

Refund Timing

Refunds will be processed within 14 days of receiving the returned item and will be issued to the original method of payment.

Refunds in the European Union

Eligibility for a Refund

  • Legal Right: Under the EU Consumer Rights Directive, customers are entitled to return an item and receive a full refund within 14 days of purchase if they change their mind. EU Consumer Rights Directive.

  • Defective Products: If a product is defective or not as described, customers can request a refund within two years of purchase under the EU Sale of Goods Directive. EU Sale of Goods Directive.

Process

To request a refund, please submit a detailed explanation of the issue along with proof of purchase to our customer service team. Please ensure that the item is returned in the condition it was received.

Refund Timing

Refunds are issued within 14 days after we receive the returned product and confirm its condition. Refunds will be made using the original payment method unless otherwise requested and agreed upon.

General Terms Applicable to Both UK and EU

Exclusions

  • Custom-made Items: Custom-made or personalised items are not eligible for a refund unless they are defective.

  • Digital Content: No refunds will be given for digital content once the download or streaming has started, provided the consumer has acknowledged prior to purchase that they waive their cancellation rights. Digital Content and EU Law.

Contact Information

For any queries regarding our Refund Policy or to initiate a refund, please contact us via our Contact page.

This policy clearly separates the provisions for UK and EU customers and includes relevant legal links for further reference. It provides detailed explanations to ensure that customers understand their rights under different jurisdictions, helping to build trust and ensure compliance with applicable laws.